Antonio Carcagnì

Digital & IT Leader, Milan, Italy

Digital & IT leader with 11+ years of experience driving IT transformation and digital product delivery across international environments.

My background spans strategic planning, cross-functional team leadership, budgeting, and change management, underpinned by AWS Solutions Architect Associate and Professional Scrum Master I certifications. I focus on what moves the needle for the business: cost, risk, and delivery time, and filter out the noise.

Core expertise:

IT transformation & digital product delivery
Infrastructure & cloud architecture
Agile/SAFe delivery
Team leadership & stakeholder management
Vendor & contract management
Change management & process reengineering

Career

08/2025 – present: Digital Customer Operations Manager, ENGIE Italia (current). IT & Digital lead for customer operations across the Meter-to-Cash perimeter: metering, billing, credit and collections. Related: Meter-to-Cash Programme.
04/2025 – 08/2025: Digital Technologies Manager, ENGIE Italia. Accountable for technology governance, delivery of digital projects and IT lifecycle operations. Related: Technology Leadership & Governance, Cloud Operations & DevOps.
09/2023 – 04/2025: Digital Technologies Lead, ENGIE Italia. Technical and process leadership across IT & Digital, keeping ownership of the app and customer area. Related: Technology Leadership & Governance, Agile & SAFe Delivery.
11/2021 – 09/2023: Technical Product Manager, ENGIE Italia. Direct ownership of the B2C mobile app and the online customer area. Related: B2C Mobile App, Online Customer Area.
2021–2023: AWS Authorized Instructor (freelance), Amazon Web Services training partner. Cloud fundamentals courses for around 100 professionals, alongside the main role. Related: AWS Cloud Training.
2017–2021: Business Analyst, Consultant, Senior Consultant, BIP Consulting. Data centre operations and technology innovation for Vodafone Group; ERP modernisation for manufacturing clients. Related: Vodafone Group Data Centre Operations & Lifecycle, Vodafone Group Technology Innovation Center, ERP Modernisation AS400 to Dynamics 365.
2017: PMO / Project Analyst, BTO Research, Paris. Rolled out a digital service reception platform across the FCA France dealer network. Related: FCA France wiAdvisor Dealer Rollout.
2015–2016: Co-founder, CyberCoconut, Milan. Co-founded an indie studio and shipped The Way Of Life on Steam, reaching one million downloads. Related: The Way Of Life (CyberCoconut).

Skills

Meter-to-Cash

Metering & MDM, Billing & invoicing, Credit & collections, Market processes, Regulatory compliance

Digital Products & Channels

Mobile app ownership, Web self-service, CRM & campaigns, Voice of customer, Adoption & conversion

IT & Business Governance

Operating model, Lean portfolio management, Demand & prioritisation, Delivery KPIs, Technical debt

Delivery & Ways of Working

Agile & SAFe at scale, Release management, Time-to-market, PMO & reporting, Distributed teams

Cloud & Data Platforms

AWS, GCP, Cloud migration, DevOps & application lifecycle, Lakehouse & analytics

Vendor & Contract Management

Tenders & RFP, SLA & penalties, Contract governance, BPO management, Vendor performance

Certifications

AWS Certified Solution Architect - Associate (SAA), Amazon Web Services (2020)
AWS Authorized Instructor, Amazon Web Services (2021)
Professional Scrum Master I (PSM I), Scrum.org (2024)
AgilePM Foundation
Scrum Fundamentals Certified (SFC)
Cyber Security Foundation (CSFPC), CertiProf (2021)
Negotiation Associate (NCN-A)
Digital Marketing Fundamentals (SCDM-F)

Projects

B2C Mobile App: The highest-frequency digital touchpoint of a national energy retailer: inherited slow and unstable, rebuilt, and pushed past the competition.
Online Customer Area: The web half of the self-service model, run as direct product manager alongside the app.
Meter-to-Cash Programme: Managerial ownership of the IT & Digital portfolio behind the full chain from meter reading to cash collection, for a customer base of one million supply points.
Technology Leadership & Governance: A cross-cutting mandate held in parallel with every other role: how the direction delivers, what it runs on, and what it knows.
Agile & SAFe Delivery: Adoption of scaled agile ways of working and end-to-end optimisation of the release process.
Vodafone Group Data Centre Operations & Lifecycle: Three years inside the group data centre estate of a global telecom operator: keeping 24 European sites healthy, and retiring what no longer earned its space.
Vodafone Group Technology Innovation Center: Turning technology scouting into a governed pipeline: from radar entry to a productised service the group could actually adopt.
FCA France wiAdvisor Dealer Rollout: Digital service reception rolled out across a national dealer network, one site at a time.
The Way Of Life (CyberCoconut): Co-founded a four-person studio and shipped a narrative game to a million downloads. Everything outside the code was mine to solve.
Metering & Master Data: A meter-data platform and a master data management layer as the foundation of the billing chain.
Billing & Invoicing: Bill redesign, hourly billing and the replatforming of the customer communication engine.
Credit & Collections: Credit management platform renewal, payment-method shift and automation of the collections cycle.
Regulatory Compliance Delivery: Turning a continuous stream of energy-authority resolutions into delivered IT changes, on fixed legal deadlines.
Customer Care, Claims & Feedback: Closing the loop between what customers say and what the organisation changes, and automating the regulated part of it.
Data Platform & Analytics: Customer intelligence built on a governed lakehouse rather than on channel-local reporting.
Cloud Operations & DevOps: Cloud migration, DevOps adoption and disciplined application lifecycle management across the digital estate.
ERP Modernisation AS400 to Dynamics 365: Switching off AS/400 at two Italian manufacturers, and translating what the business actually did into requirements a system integrator could build.
AWS Cloud Training: Teaching cloud fundamentals to roughly a hundred people, in parallel with a full-time corporate role.
weRank: A fantasy league for competitive League of Legends, built on Riot's public match data. We had the data and we had the formulas, and never got to run one against the other.